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Behind The Brand

Frequently Asked

Here is a list of popular Q+As

If there is anything else you would like to know, feel free to get in touch.

1  |  I've never worked with a marketing studio. How does this work?

Don’t worry, you are in good hands. From start to finish, you will receive a support system and through collaboration, you can benefit from our expertise and wealth of experience in vast areas of content strategy, design and marketing. Many of your questions may be answered within these FAQs, but if not, we also offer a complimentary 15-minute consultation before you commit to working with us.

2  |  How do I know if we will be a good fit?

Fit is really important, as your project will be a collaborative process. We will create strategic solutions to help grow your business, but we will need your input along the way.

We will be a great fit, if you are ready to invest your time, value our expertise and trust the process. With the understanding that design is subjective, please check out our featured work to ensure our style and your vision are a good match. From experience, the best results occur when working with people who are passionate about their business, product, or service!

3  |  I'm interested, how do we get started?

The first step is to fill out the inquiry form to give us an idea of your project, timelines and the deliverables required. Then, we will be in touch within two (2) business days to arrange a complimentary 15-minute consultation. Next, we will put together a tailored proposal that details the project scope and estimate, so that you know exactly your investment before we start. If this sounds like a plan, you will sign the service agreement and pay a 50% deposit, then we will provide your scheduled start date.

4  |  When can we get started?

Clients are booked on a first come, first served basis. So, whether you start right away, or a few months down the road, a 50% deposit is required to reserve your spot on our schedule. Please contact us to check availability, as this changes frequently.

5  |  How long will it take to complete my project?

Typically, the brand identity packages will take four (4) to ten (10) weeks. The start date depends on our current schedule. At the beginning of each step in the process we will mutually agree to a schedule, so we both know who needs to do what, and when, to achieve the required deadline. Clear two-way communication is needed throughout the process, as schedules are also dependent on how prepared you are, and how quickly you are able to respond at each feedback stage.

6  |  How will we communicate during the project?

Initially, the project begins with a consultation call and/or in person meeting, depending on timing and location. Since we work remotely, the primary communication throughout the project will be email.

However, if you prefer to chat, by all means, we can schedule a call by phone or Zoom session. You will be involved every step of the way to provide feedback and help the process move along smoothly.
You can depend on and consider us as an extension of your team – so we will manage the project and liaise with everyone involved to save you time and effort.

7  |  How does payment work?

Two payments are required. Initially, a 50% deposit prior to work beginning to secure your project on our schedule. Taking a deposit is standard practice and ensures we both understand the commitment required to have a good working relationship. The remaining balance will be due upon completion of the project, before the delivery of the final files or website launch. With larger projects, we may breakdown payments into ongoing milestone monthly intallments. The preferred payment method is by direct deposit or e-transfer.
Other forms of payment can be arranged, please inquire to discuss further.

8  |  What happens if the project goes above the original scope?

Our packages are transparent about inclusions. Any digital or print marketing collateral you require will be included a la carte to your proposal, so you will know exactly what your investment is before you start. If anything is added on during the course of the project it will be quoted at a flat rate with the same inclusion structure. If we go above the agreed number of revisions (while rare), the rate is $150 per hour.

9  |  Do you offer photography, video or content writing?

Yes! We offer a full branding and marketing experience. If you don't see a service listed, just inquire as we have a network of collaborators we bring on for speciality projects. We are also happy work with our clients prefered partners.

10  |  Do you offer printing services?

Yes! Our print collateral design quote includes print coordination and delivery of printed goods, if ordered from our preferred vendors. Print coordination includes quoting and corresponding with printers to ensure the final product exceeds your expectations.

However, if you prefer to arrange your own printing, print ready PDFs of all final items are always supplied. These files are suitable for any printer's use.

The printing itself is quoted separately and is based on stock quality, selected finishes and quantities.

11  |  Do you offer retainer packages?

Yes! Our monthly retainer program gives you the benefit of having an entire design, development and creative studio for priority hours each month without the pesky overhead costs of hiring an in-house designer. Secure help with all your marketing needs, by building a long term relationship with design professionals that cares about your brand’s identity as much as you do. Learn more here.

12 | What if I have work I need done in a day?

We have just the solution for you! Our Design Days were created for the VIP that you are. This one-on-one day is fully devoted to your projects. We can build brand materials, get that unfinished website completed or those lingering projects crossed off your to-do list! Stop with the back and forth emails and design process that takes weeks or worse - months. Schedule a consultation to learn more and seize YOUR day!

Ready to get started?

Book A 15 Minute Discovery Call